Welcome to the EmergenSea Help Network Website
The EmergenSea Help Network (www.emergensea.net), owned and operated by Alimar Skiper Sistemi d.o.o. from Zadar, Croatia, at Sv. Nikole Tavelića 64 (hereinafter referred to as ES), establishes and regulates the rules for using the ES portal and its online store. By accessing, browsing, or using any part of the website, including all related services and features, users explicitly agree to be bound by the terms and conditions of use outlined here.
The terms of use apply to all users of the site, including, without limitation, visitors, suppliers, customers, merchants, and/or content providers. Please read these terms carefully before using our website and online store to be fully informed of your rights and obligations. The ES network portal provides services to individual visitors and registered physical and legal entities. The price list for services or membership in the ES network is determined by the General Membership Terms and the service price list available at www.emergensea.net.
User Responsibilities and Obligations on the ES Network
When accessing and using the content of the ES portal, all users do so at their own risk. It is expected that all visitors, users, and members are honest and accurate in providing their information during registration and membership, ensuring that such information does not violate legal regulations. The portal's founder does not assume responsibility for possible errors on the portal nor guarantees the continuous and uninterrupted availability of the website at all times. Additionally, the founder reserves the right to modify or discontinue any part of the portal, including its design, content, terms of use, as well as any service or section, without prior notice and bears no responsibility for any damage resulting from such changes.
Each user who registers on the ES network receives a unique username and password, which must not be shared with others. The user is explicitly responsible for any damage resulting from unauthorized use of their account. By accepting these terms during the registration process, the user confirms their responsibility for all activities conducted through their account and agrees to adhere to all rules and obligations outlined in the terms of use.
Copyrights
All content published on the ES portal (www.emergensea.net), including texts, photographs, graphics, audio, and video materials, is protected by copyright. Any use of documents, data, and information available on the ES portal, including reproduction, distribution, or any form of public or commercial use, without prior explicit written consent from the ES network, is strictly prohibited and may result in legal action for copyright infringement.
This also includes unauthorized use of materials belonging to the ES network, its contractual and business partners, as well as members, constituting a violation of copyright and subject to legal sanctions.
Use of Materials for Commercial Purposes
Any use of materials published on the ES network web portal, whether in whole or in part, including texts, graphics, photographs, or any other form of content, for commercial or economic purposes without prior written consent from the ES network is strictly prohibited. This encompasses all actions intended to achieve economic gain, including but not limited to, reproduction, distribution (whether paid or free), renting, or providing for use (free or for a fee).
Unauthorized economic use of content is considered a serious violation of the ES network’s copyright and is subject to legal sanctions under copyright law. Strict legal measures will be taken against any individual or entity that violates these terms, including claims for damages for any harm caused.
Links to External Sites
The ES network portal may contain links to third-party websites that are not under the control or ownership of the ES network. These links are provided solely for the convenience and additional information of our users. The inclusion of any link on our portal does not imply endorsement, support, or approval of the content on the linked site by the ES network, nor does the ES network assume responsibility for the quality, content, nature, or reliability of external sites accessible through these links.
Access and use of any such external site are at the user's own risk. We recommend that users carefully read the terms of use and privacy policies of any site they visit when leaving our portal.
Terms of Use of the ES Network Online Store
All data and information in the online store relate exclusively to the purchase of membership according to the General Membership Terms available on the ES portal. The ES network assumes no responsibility for costs incurred due to unpublished, incorrectly published, or mispublished data, addresses, and information, or any other damages that may arise as a result.
The ES network reserves the right to remove data from any user who in any way violates these rules and conditions, harms the ES network portal, or in any other way disrupts the operation of the ES portal. The ES network also reserves the right to take appropriate legal action against such users and to seek compensation for any damage or loss incurred.
About the Sales Point
The ES network online store is the official online sales channel of Alimar Skiper Sistemi d.o.o., which enables customers to purchase membership (a package of free sea assistance services according to the General Membership Terms) directly via the internet. The sales point is designed to provide detailed information about the offer, prices, payment methods, and membership conditions.
About Products and Services
All memberships offered in the ES network online store are detailed with the amount of service provided to the member and the membership price (according to the General Membership Terms). Product images (membership cards) are illustrative and minor differences in the appearance of the membership cards are possible.
Terms of Sale
Membership purchase via the ES network is available 24 hours a day, 365 days a year. The purchase process includes:
1. Registration,
2. Selecting a package,
3. Adding to the cart,
4. Choosing a payment method (Credit Card, PayPal, Bank Transfer),
5. Notifications about benefits and membership start.
All payments are made in EUR (local currency). The charged amount on the credit card account (if in another foreign currency) is converted into the local currency according to the credit card association's exchange rate.
Delivery of ES Network Membership Cards
The sale of membership (according to the general membership terms) is a virtual product/service. The buyer becomes a member 24 hours after payment.
Delivery of the membership card is also carried out online via personalized QR codes. A physical membership card will be sent within the agreed time frame (a maximum of 10 days) via reliable delivery services. Delivery costs are covered by the ES network, and delivery to the address may vary depending on the buyer’s location.
Complaints
In case of dissatisfaction with the free sea assistance service, the buyer has the right to file a complaint by calling +385 996 112 112 or by notifying us via email at info@alimar.hr. If the member remains unsatisfied after the call, they may seek their rights in accordance with the applicable laws of the Republic of Croatia.
Protection of Confidential Data
The EmergenSea network, managed by Alimar Skiper Sistemi d.o.o., is committed to the highest standards of personal data protection and security for its users. Data collected through our websites, email, phone, or any other means of communication is treated with the utmost confidentiality and processed solely in accordance with applicable data protection legislation.
Protection Measures
- SSL Protocol: To protect and securely transmit personal data, we use SSL (Secure Socket Layer) technology. This technology ensures that all information users send through our online services, including order details, is securely encrypted during transmission on the internet.
- Limited Access: Access to personal data is strictly limited to employees of Alimar Skiper Sistemi d.o.o. who are trained and familiar with our privacy protection protocols. Each employee accesses data exclusively through an individual username and password within a secure database system.
- Prevention of Misuse: We actively work to prevent any misuse or unauthorized access to personal data. In addition to technical security measures, we conduct regular audits of our systems and procedures to ensure their integrity.
- User Responsibility: We are aware that data security requires cooperation, so we emphasize the importance of responsible handling of usernames and passwords by the users themselves. It is important that users keep their access data secure and do not share it with others.
- Consent and Use of Data: Personal data is used exclusively for purposes clearly defined and for which users give explicit consent. Any additional use of data, beyond what is consented to, is strictly prohibited without additional user consent.
PERSONAL DATA CONTROLLER FOR THE ES NETWORK:
Alimar Skiper Sistemi d.o.o.
Sv. Nikole Tavelića 64
23 000 Zadar, CROATIA
OIB: HR82978630058
Statement on Online Payment Security
The EmergenSea network (ES network) takes online payment security seriously and uses leading technologies and protocols to ensure secure transactions and the protection of our users' personal data. We use CorvusPay and PayPal, two reputable payment service providers, to ensure that every aspect of your online payment is secure, reliable, and in compliance with the highest standards.
- Data Encryption: All transactions conducted through CorvusPay and PayPal are protected by state-of-the-art SSL (Secure Socket Layer) encryption technology, ensuring maximum security of your financial and personal data.
- Security Protocols: CorvusPay and PayPal implement strict security protocols and identity verification mechanisms to ensure the authenticity of each transaction and prevent fraud. Both systems comply with PCI DSS standards, internationally recognized for card payment transaction security.
- Collaboration with Financial Institutions: Our collaboration with CorvusPay and PayPal ensures that all payment processes are conducted through verified and secure channels, providing you peace of mind when purchasing on our platform.
- Monitoring and Supervision: We actively monitor all transactions to promptly identify and address any suspicious activity, ensuring quick response and protection of your funds.
- Commitment to Users: We are committed to transparency and are open to any questions or concerns you may have regarding the security of your online payments
Card Acceptance Logos
The logos of all cards and payment services accepted as payment methods are displayed on the pages of the online store, indicating the variety of options available to customers.
Card Security Program Logos
The logos of card company security programs, such as the CORVUS Pay protocol, Verified by Visa, and MasterCard SecureCode, are also visible, providing an additional level of security and trust in online transactions.
ES Privacy Policy
The EmergenSea network (ES) is deeply committed to protecting the privacy and security of its users' personal data. This privacy policy describes the personal data we collect, how we use it, store it, and protect it, and the rights that users have concerning their personal data.
Collection and Use of Personal Data
We collect personal data that users voluntarily provide during:
- Registration on the portal,
- Purchase of products or services,
- Participation in surveys,
- Subscribing to our newsletter, and similar activities.
What Data Do We Collect?
Alimar Skiper Sistemi d.o.o. collects the following personal data for business purposes (ES network membership sales):- Name and surname,
- Address and place of residence,
- Email address,
- OIB (personal identification number),
- Contact telephone number,
- Password in encrypted form,
- Boat name or registration,
- Homeport of the boat,
- And other data necessary for identifying the vessel and its owner.
Registration
When purchasing a membership on the ES online store, the user is required to register and fill in their personal information, vessel information, and contact details in the registration form. The collection of requested data is based on the Law on the Prohibition and Prevention of Unregistered Activity. The user guarantees the accuracy of their data under the law.
Data Storage and Protection
The ES network applies strict technical and organizational security measures to ensure the security of personal data from unauthorized access, alteration, disclosure, or destruction. Stored data is kept in secure databases with limited access only to authorized personnel.
Data Sharing with Third Parties
The ES network will not share, sell, rent, or otherwise disclose personal data to third parties without the explicit consent of the user, except where required by law or necessary to provide the services explicitly requested by the user.
User Rights
Users have the right to access, correct, delete, or restrict the processing of their personal data, as well as the right to object and the right to data portability. Requests to exercise these rights can be sent to the ES network email address.
Changes to the Privacy Policy
The ES network reserves the right to periodically update this policy to reflect changes in our privacy practices. Users will be notified of any significant changes via email or visible notices on our portal.
Additional Information
By accepting these general terms of use, every user permits the use and processing of the mentioned data for the operation of the system and the sending of emails, in accordance with these rules. The ES network commits to using all obtained data solely for the purposes for which they were obtained.
ES Privacy Statement
The ES network is deeply committed to protecting the privacy and personal data of its customers and users. Following high standards of responsibility and transparency, we commit to:
1. Data Collection: We collect only the personal data necessary to fulfill our obligations to customers, including, but not limited to, order fulfillment, providing support, and informing about products and services. This data includes name and surname, contact information, payment information, and other data that allow us to provide our services.
2. Information and Choice: We actively inform our customers about how and why we use the collected data. At all times, we provide the option to opt-out of marketing communications and the possibility to request the removal of their data from our marketing lists.
3. Data Storage and Access: We ensure that user data is securely stored and accessible only to authorized personnel who need the data to perform their business tasks. We adhere to strict procedures regarding access and processing of personal data.
4. Responsibility and Respect for Privacy: All our employees and business partners are required to respect the principles and rules of privacy that we promote.
We are continuously raising awareness and educating our team on the importance and obligations of privacy protection and personal data. The ES network takes a proactive role in privacy and personal data protection, committing to continuous evaluation and improvement of its practices in line with best practices and applicable legislation.
User Registration Rules for E-Newsletters
Newsletter Subscription
The user explicitly agrees to receive occasional newsletters directly related to the activities of the ES network, including but not limited to information about new services, special offers, and promotional messages.We understand the importance of your privacy and commit that every email we send will be relevant and valuable to you!
- Unsubscribing from the Newsletter: The user has the right to withdraw their consent and stop receiving newsletters at any time, either in writing or by simply clicking on the "Unsubscribe" option at the bottom of each newsletter. We will respond to the unsubscribe request within 15 days of receiving the request, in accordance with legal obligations.
- User Rights: The user has the right to request access to their personal data, correction, deletion (the right to be forgotten), restriction of processing, as well as the right to data portability. You can always review the personal data we process about you
- Data Protection: The ES network is committed to safeguarding your personal data with the highest level of care and security, in accordance with applicable data protection laws. Your data will be securely stored and protected from any unauthorized access or use.
- Use of Paid Mailchimp Version: We use Mailchimp, a reputable email marketing service provider, for sending newsletters, ensuring compliance with the latest GDPR privacy and data security standards.
Registration Process
1. Submitting a Request: To register on the ES network, users must complete the registration form by providing accurate and up-to-date personal data, including but not limited to:
- Name and surname,
- Email address,
- Contact number, and
- Any other relevant data for the ES network services.
2. Verification: After submitting the registration request, the user may be asked to confirm their identity and/or email address via a verification link or code sent to the provided email address or mobile phone.
3. Username and Password: Users will independently choose a username and password. The user is solely responsible for safeguarding and keeping their username and password confidential.
The ES network will not be liable for any damage caused by unauthorized use of the user account.
User Obligations
Users agree not to use the services of the ES network for unlawful purposes or activities that infringe the rights of other users or third parties. All data and information provided during registration and use of the ES network services must be accurate, complete, and up-to-date.
Data Protection
The ES network commits to protecting the privacy and personal data of users in accordance with applicable data protection laws. The collected data will be used solely for the purposes stated in the Privacy Policy, without unauthorized distribution or disclosure to third parties, except in cases provided by law or with the explicit consent of the user.
Changes and Updates
Users are responsible for regularly updating their personal data. In the event of any changes to the data provided during registration, the user must update their data in the user settings or contact ES network support.
Responsibility for Unauthorized Use
In case of suspected unauthorized use of a user account or security vulnerability, users must immediately notify the ES network so that appropriate protective measures can be taken. These rules establish the foundation for safe and responsible use of the ES network services, protecting the interests and privacy of our users. For additional information or questions related to user registration, please contact our customer support:
Alimar Skiper Sistemi d.o.o.
Sv. Nikole Tavelića 64
23 000 Zadar, Croatia
OIB: HR82978630058
Info GSM: +385 098 306609
Email: info@alimar.hr